Customer Service and Order Representative

/ Burley Foods/

Job Title: Customer Service & Order Representative

Location: Edina, MN (55439)

Schedule: Full-Time | Monday – Friday, 8:00 AM – 5:00 PM (No Nights or Weekends!)

Pay: Up to $29.00 / hour + Annual Bonus Opportunity + Full Benefits

Looking for a steady, reliable schedule in a collaborative environment?

Burley Foods is seeking an organized Customer Service & Order Representative to join our Edina team. For 50 years, we’ve supplied food manufacturers with quality ingredients and custom culinary solutions. If you enjoy managing structured workflows, solving day-to-day logistics challenges, and working in a close-knit, supportive office, this is a great fit—especially for a retail or hospitality leader looking for predictable Monday–Friday hours.

 What We Offer:

  • Competitive Pay: Up to $29.00/hr, depending on experience.

  • Predictable Schedule: Guaranteed Monday – Friday, 8:00 AM – 5:00 PM hours.

  • Comprehensive Benefits: Health & Dental Insurance, Life Insurance, and 401(k) plan.

  • Time Off: Paid vacation and paid holidays.

  • Collaborative Culture: Work alongside a focused, innovative team in the food industry.

 Core Responsibilities:

Order Management & Logistics Support

  • Process, revise, track, and confirm incoming customer orders to ensure on-time delivery.

  • Serve as a primary point of contact for customer tracking requests (e.g., status updates, delivery schedules, documentation requests).

  • Resolve daily order or shipping issues by collaborating directly with internal staff and suppliers.

  • Maintain complete and accurate records in our CRM and supplementary tracking spreadsheets.

 Office & Sales Support

  • Greet visitors, answer incoming phone calls, and direct inquiries to the right team member.

  • Assist the sales team with sending and tracking product sample shipments.

  • Coordinate day-to-day office needs, including supply ordering and meeting prep.

 What We’re Looking For:

  • Experience: 1–5+ years in customer service, office administration, or retail/hospitality management.

  • Problem-Solving Skills: Logical thinker who stays cool under pressure when troubleshooting order delays, delivery snags, or supply disruptions.

  • Detail-Oriented & Organized: High accuracy with data entry and maintaining account spreadsheets.

  • Tech Proficient: Comfortable with intermediate computer applications, MS Office, online portals and tracking systems.

  • Education: Associate’s or Bachelor’s degree helpful, but relevant experience is prioritized.

 How to Apply:

If your background matches our needs, we look forward to hearing from you!

  • Email your resume to: burley@redseat.com

  • Questions? Call our recruitment team directly at (952) 893-0020.

 

We confirm receipt of all resumes within two business days. Burley Foods is an Equal Opportunity Employer.